PRIVACY POLICY
Privacy Policy
Addiction Treatment Recovery and Education, PLLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our booking tools, or contact us for medical services.
1. Information We Collect
We collect information that you voluntarily provide to us when expressing interest in obtaining information about us or our services:
Personal Identification Information: Name, email address, and phone number.
Appointment Information: Data provided through our GoHighLevel (GHL) booking calendar, including requested service types (Suboxone, ADHD, Anxiety) and preferred times.
Health Information: Any preliminary health details provided in contact forms or during the consultation booking process.
2. How We Use Your Information
We use the information we collect for the following purposes:
To schedule and manage your free 15-minute consultation.
To communicate with you regarding your appointments via email, phone, or SMS.
To provide specialized medical treatment plans (Suboxone, ADHD, Anxiety management).
To comply with legal and regulatory requirements (HIPAA).
3. HIPAA and Health Information
As a medical provider, we take your privacy seriously. Any Protected Health Information (PHI) you provide is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We use secure, HIPAA-compliant platforms (including GoHighLevel's HIPAA-compliant CRM) to store and process your data.
4. SMS and Text Messaging (TCPA Compliance)
By providing your phone number and submitting our web forms, you consent to receive SMS/text messages from Addiction Treatment Recovery and Education, PLLC regarding your appointments and care.
Opt-Out: Reply STOP at any time to unsubscribe from all SMS messages.
Help: Reply HELP for assistance with your messages.
Frequency: Message frequency varies based on your appointment status and care needs.
Rates: Message and data rates may apply depending on your mobile carrier and plan.
Data Sharing: We do not sell, rent, or share your mobile phone number or SMS opt-in consent data with any third parties, affiliates, or partner companies for marketing or promotional purposes. Your mobile information will not be used for any purpose beyond direct communication related to your care with us.
Note: By submitting any form on our website or funnel pages, and providing your phone number, you expressly consent to receive automated SMS communications from us. This consent is not a condition of receiving any service.
5. Third-Party Service Providers
We may share your information with third-party service providers who perform services for us, such as:
GoHighLevel (GHL): For CRM, appointment scheduling, and communication automation.
All third-party providers are required to maintain the confidentiality and security of your data.
6. Your Rights
Depending on your location, you may have the following rights:
The right to access the personal information we hold about you.
The right to request the correction of inaccurate information.
The right to request the deletion of your data (subject to medical record retention laws).
7. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that no security measures are perfect or impenetrable.
8. Cookies and Tracking Technologies
We may use cookies, pixels, and similar tracking technologies on our website and funnel pages to enhance your experience and improve our services.
Cookies: Small data files stored on your device that help us remember your preferences and understand how you interact with our pages.
Analytics: We may use tools such as Google Analytics to collect anonymized data about page visits, traffic sources, and user behavior to improve our website performance.
Pixels & Tags: We may use tracking pixels (such as Meta/Facebook Pixel) to measure the effectiveness of our advertising and to retarget visitors who have expressed interest in our services.
Form Tracking: We track form submissions to measure conversion rates and optimize our patient intake process.
What We Do NOT Track:
We do not use cookies or tracking tools to collect Protected Health Information (PHI).
We do not sell tracking data or behavioral data to third parties.
Your Choices: Most web browsers allow you to control cookies through browser settings. You may choose to disable cookies; however, some features of our website may not function properly if you do so.
9. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Addiction Treatment Recovery and Education, PLLC
Address: Charlotte, NC
Phone: (980) 207-1003
Email: [email protected]
Confidential one-on-one support based in Charlotte, NC.
© 2026 Addiction Treatment Recovery and Education, PLLC